Safety & Security
Your safety is our top priority. Learn about our commitment to keeping you secure.
Our Safety Commitment
At Ayanaa, we're committed to creating a safe and secure platform for all users - customers, chefs, and riders. We implement multiple layers of protection to ensure your experience is both enjoyable and secure.
Food Safety Standards
We maintain strict food safety standards to protect our customers:
- All chefs undergo admin approval and verification before joining the platform
- Chefs must comply with local food safety regulations and hygiene standards
- Regular quality checks and customer feedback monitoring
- Clear ingredient and spice labeling for allergen awareness
- Temperature-controlled delivery to maintain food quality
- Secret code verification system to ensure proper delivery
Payment Security
Your financial information is protected with industry-leading security:
- Secure M-Pesa integration for all transactions
- We never store your full payment credentials
- Encrypted data transmission using SSL/TLS protocols
- PCI DSS compliant payment processing
- Real-time fraud detection and prevention
- Transparent transaction records and receipts
User Verification
We verify all users to maintain a trusted community:
1Chef Verification
- • Identity verification
- • Location confirmation
- • Admin approval required
- • Ongoing performance monitoring
2Rider Verification
- • Valid ID verification
- • Vehicle documentation
- • Background checks
- • Admin approval process
Data Privacy & Protection
Your personal information is protected with robust security measures:
- End-to-end encryption for sensitive data
- Secure data storage with regular backups
- Limited access to personal information
- Compliance with data protection regulations
- Regular security audits and updates
- Transparent privacy policy and data usage
Safety Tips for Users
For Customers
- • Verify delivery with the secret code
- • Check food packaging before accepting
- • Report any safety concerns immediately
- • Keep your contact information updated
- • Review and rate your experience
For Chefs & Riders
- • Maintain proper food handling practices
- • Keep your location information accurate
- • Report suspicious activities
- • Follow platform guidelines and policies
- • Communicate professionally with users
Report Safety Concerns
If you encounter any safety issues or have concerns, please report them immediately. Our team investigates all reports promptly and takes appropriate action.