Privacy Policy

1. Information We Collect

We collect information that you provide directly to us, including:

• Personal Information: Name, email address, phone number, username
• Location Data: Address, city, GPS coordinates for delivery purposes
• Payment Information: M-Pesa transaction details (we do not store full payment credentials)
• Profile Information: For chefs and riders, additional details like vehicle type, menu items
• Usage Data: Order history, preferences, and platform interactions

2. How We Use Your Information

We use the information we collect to:

• Process and fulfill your orders
• Facilitate communication between customers, chefs, and riders
• Process payments and manage earnings
• Send order updates and notifications
• Improve our services and user experience
• Prevent fraud and ensure platform security
• Comply with legal obligations

3. Information Sharing

We may share your information with:

• Service Providers: M-Pesa payment processors, SMS providers for notifications
• Other Users: Chefs see customer delivery addresses, riders see pickup and delivery locations
• Legal Requirements: When required by law or to protect our rights
• Business Transfers: In connection with any merger, sale, or acquisition

We do not sell your personal information to third parties.

4. Data Security

We implement appropriate technical and organizational measures to protect your personal information, including:

• Encryption of sensitive data in transit and at rest
• Secure authentication and access controls
• Regular security assessments and updates
• Limited access to personal information by authorized personnel only

5. Your Rights

You have the right to:

• Access and review your personal information
• Correct inaccurate or incomplete information
• Request deletion of your account and data
• Opt-out of marketing communications
• Withdraw consent for data processing (where applicable)

To exercise these rights, contact us at admin@ayana.com

6. Cookies and Tracking

We use cookies and similar tracking technologies to:

• Remember your preferences and settings
• Analyze platform usage and performance
• Provide personalized content and recommendations

You can control cookies through your browser settings. See our Cookie Policy for more details.

7. Data Retention

We retain your personal information for as long as necessary to provide our services and comply with legal obligations. Order history and transaction records are retained for accounting and legal purposes.

8. Children's Privacy

Our services are not intended for users under the age of 18. We do not knowingly collect personal information from children.

9. Changes to Privacy Policy

We may update this Privacy Policy from time to time. We will notify you of any material changes by posting the new policy on this page and updating the "Last updated" date.

10. Contact Us

If you have questions about this Privacy Policy or our data practices, please contact us:

Email: admin@ayana.com
Phone: 0111300546
Address: Nairobi, Kenya